Video playback isn't working, my player shows a black screen
It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and
try again. If
issues persist, please see the additional troubleshooting steps below.
The video player shows an error "Network Error" or "Decode Error"
This generally occurs when the live stream venue is having internet connectivity issues. Try
refreshing the page in a
few minutes to see if these issues have been resolved.
Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?
You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.
Disable ad-blockers or other browser extensions that may be interfering with the page.
"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.
Close all instances of your browser then relaunch the browser and try again.
Clear your browser cache. You can find instructions for clearing your cache here.
If problems persist, it may be a problem at the live stream venue. Please try again later.
Video playback is very slow
There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.
We recommend the following:
Move your wireless router to a more central location of your home.
Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
Clear clutter from the vicinity of your wireless router.
The Alberta Hotel & Lodging Association (AHLA), with support from the Government of Alberta, has created a robust series
of online video training modules to help your hotel quickly and effectively
train and on board staff. The training program is developed by industry for
industry, taking its initial framework from the curriculum taught at Olds
College's Hospitality and Tourism program. It is geared towards front line
workers along with those in middle management looking to gain leadership
skills. These video modules were developed in partnership with The Studio at
Olds College and with the goal of supporting AHLA members and strengthening
Alberta’s tourism and hospitality industry.
There are three streams of focus including:
Everyone says the numbers are the hard part of hospitality, but that’s simply not true. More often than not, our "financial muscles" aren't flexed as regularly as they should be. Leadership and skills around the numbers are critical to a successful hotel career, and now there is a solution to build your knowledge - The Hospitality Financial Leadership Video Series. David Lund, the Hotel Financial Coach, hosts this three module video series. Micro video lessons will help you build a financial foundation around hotels, and set you up with everything you need to know. This is NOT an accounting course. It’s hotel business thinking!
Hotel Operations is designed for those individuals that are interested in employment within the hospitality sector or who are new the industry and are looking to gain an introductory knowledge of hotel operations. This course contains nine unique sections that will provide a full-picture of hotel operations.
Supervision & Management is designed for those individuals that already have preliminary hospitality industry experience and are looking to move into middle-management or supervisory positions. This course will focus on the development of leadership and communication skills and contains interviews and panel discussions with industry leaders as they share their knowledge and experience. This course contains four unique sections.
ALBERTA HOTEL & LODGING ASSOCIATION
The AHLA is a non-profit industry association that is one of the strongest of its kind in Canada. Our mission is to help Alberta hotels prosper via programs, services, and advocacy efforts.
THE STUDIO at OLDS COLLEGE
The Studio at Olds College is a full-service video production team and equipment rental service. Working closely with the college and industry partners, The Studio’s primary goal is to create professional and engaging videos for training and education that enhance the overall learning experience.