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Hotel Operations 9.02: Customer Service in F&B

Category : Courses, Hotel Operations
Feb. 6, 2019 at 11:33 a.m. MST

- Importance of service excellence within F&B

- Explore the customer’s perception of the dining experience

- Dealing with unhappy guests (ie: complaints, poor service, cold food, etc)

- Explore various methods of handling guest concerns within F&B