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Hotel Operations 4.02: The Importance of Excellent Customer Service

Category : Hotel Operations, Courses
Feb 6, 2019

- Define service as it pertains to today's hospitality industry

- Explain the importance of excellent customer service in the accommodation industry

- Explain the relationship between the organization, the guest, and the service provider

- Explain the difference between guest service and service excellence

- Assess the benefits of providing quality guest service