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Hotel Operations 3.02: Communications Skills & Etiquette: Verbal vs Non-Verbal communication
Category :
Courses, Hotel Operations
Feb. 6, 2019 at 10:15 a.m. MST
- Discuss appropriate verbal and non-verbal communication
- Demonstrate the basic etiquette of introductions and other social courtesies
- Interpret guest indicators that imply positive and negative judgements
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