Destination Employment: Walking a Guest and Overbooking

Category : Destination Employment
Jun 24, 2019

This playlist explains the organizational structure of the front office, and demonstrates best practices for front desk workers. The front office is typically the first point of contact that guests will have with a property and therefore it’s essential to have a strong understanding of how it operates. These videos will walk through the various tasks and responsibilities carried out by the front office.


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Subtitles available in: English, العربية, Français, Filipino